Privacy Policy

1. Scope

This policy applies to personal information processed through our public website, solar sizing calculator, quotation and inquiry forms, warranty pages, client portal, and related online services operated by Solarlys.

We process personal data in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable NPC circulars, where required.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact details — name, email address, phone number, company name, and mailing or site address.
• Project and energy details — monthly bill estimates, system size preferences, property information, and service requirements you voluntarily provide.
• Account information — login credentials, portal activity, quotations, invoices, warranties, and support tickets if you are a registered client or partner.
• Technical data — IP address, browser type, device information, pages visited, and approximate location derived from network data for security and analytics.
• Communications — messages, inquiry forms, uploaded files, chat interactions, and feedback you send to us.

3. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide solar consultations, quotations, and project proposals.
• Operate calculators, sizing tools, and estimate workflows you request.
• Create and manage client accounts, quotations, invoices, warranties, and after-sales support.
• Improve website performance, security, and service quality.
• Send service-related notices and, where allowed, relevant product or promotional updates.
• Comply with legal, regulatory, audit, and contractual obligations.

4. Legal Bases / Consent

We process personal data based on your consent, to take steps at your request before entering a contract, to perform a contract, to pursue legitimate business interests that do not override your rights, and/or to comply with legal obligations. You may withdraw consent for optional processing at any time, without affecting processing already lawfully completed.

5. Sharing of Information

We do not sell your personal information. We may share data only with trusted parties when needed to deliver services, such as:

• Authorized staff, installers, engineers, and project partners working on your request.
• Payment, hosting, email, analytics, and IT service providers under confidentiality and data-protection obligations.
• Government agencies, regulators, or courts when required by law or to protect our legal rights.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep sessions secure, remember preferences, measure site performance, and improve user experience. You can control cookies through your browser settings. Disabling some cookies may limit certain features.

7. Data Retention

We retain personal information only as long as needed for the purposes stated in this policy, including project delivery, warranty support, accounting, dispute resolution, and legal compliance. When data is no longer required, we securely delete, anonymize, or archive it according to our retention practices.

8. Security

We apply administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; if a personal data breach occurs that requires notification, we will follow applicable law.

9. Your Rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent for optional processing.
• Object to certain processing, or request restriction, deletion, or data portability where applicable.
• File a complaint with the National Privacy Commission if you believe your privacy rights were violated.

10. Children’s Privacy

Our services are intended for adults and business users. We do not knowingly collect personal information from children without appropriate parental or guardian authority. If you believe a child provided data to us, please contact us so we can review and delete it where appropriate.

11. Third-Party Links

Our website may contain links to third-party sites or tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above will be revised when changes are posted. Continued use of our website after an update constitutes notice of the revised policy, except where consent is required by law.

13. Contact Us

For privacy questions, data-subject requests, or concerns about this policy, contact Solarlys: